Frequently Asked Questions

General

 

How do I pay?

We accept various payment methods, including PayPal, Klarna, Apple Pay, and credit cards such as American Express, Mastercard, and Visa.

Are your products fully guaranteed?

Absolutely. We believe the Laifen Swift is the best hair dryer on the planet. If you disagree, or are less than 100% satisfied for any reason, then simply send it back within 30 days for your money back.

How long will my dryer last?

With regular use of about 10 minutes every day, your Laifen Swift will last for up to 16 years. That’s a lot of great hair days!

How are you able to charge less than the other guys?

Here at Laifen, we invented and developed the technology that powers our dryers ourselves. This means we can cut out the middlemen and sell these excellent products directly to you with minimal markup.

How do I change or cancel an order?

Laifen will make every effort to process orders within the stated time frame. If you need to change or cancel an order, please contact us via email within 1 day after the order is placed. We will then do our best to assist you in resolving the matter. Kindly note that the refund does not include currency conversion or credit card fees. Please note that once an order has been sent out, we won't be able to handle its cancellation.

What does the 2 year warranty entail?

Basically, if anything goes wrong with your dryer AT ALL - we’ve got you. We’ll repair or replace anything that isn’t working like it should, to ensure that you and your amazing hair are satisfied. For more information about our warranty, please click here.

Are Swift or Swift Special dual-voltage?

Apologies, our products currently do not support dual-voltage, so they cannot be used in countries different than the one they are designed for.

 

Shipping

 

How much is the shipping fee?

All purchases are free shipping!

How do I track my order?

When your order is shipped, you will get an email with a tracking number and a link to track it. This this way you can follow your purchase the whole way!

 

Return

 

What is your Return Policy?

If you are not fully satisfied with your product, or there is a problem with your purchase, we aim to rectify this as soon as possible. Please click here to see our return policy in detail.